It's 2022, and it's time we all focus on creating a modern experience in veterinary medicine. Your clients crave it, your employees need it, and your business will thrive with it.
Here are 10 practices doing a pretty good job.
Apollo Veterinary | Wimberley, TX
Apollo Veterinary is all about modern, accessible aesthetics with a down-to-earth feel. They welcome guests with complimentary drinks, curated treats, and comfy seating. Dr. Mike Walker encourages his team to speak up and communicate new ideas, backed by mentorship, training, and CE opportunities that exceed industry standards.
Bond Vet | New York City, NY
Bond's mission is to strengthen the human-animal bond through pet health. Their clinics feature calm, chic waiting rooms, a dedicated doctor's lounge, spacious exam rooms, and the most up-to-date tech. Clients benefit from easy online scheduling, a 24/7 telemedicine option, and thoughtful design details like two-level seating for cats.
Brandywine Valley Veterinary Hospital | Coatesville, PA
A beloved community practice that prioritizes its team's fiscal security first: high wages, 100% health care coverage, 30-minute appointments, and a dedicated nurse for every doctor. Happy, healthy teams translate to excellent patient care and client experience.
Common Companion | Atlanta, GA
Common Companion brings a piece of Atlanta's shared city experience into the veterinary clinic. A colorful mural and trendy waiting room, an accessible website with parking instructions and easy scheduling, and unique wellness plans help clients afford the best preventative care.
GoodVets | Nationwide
Veterinarian-owned hospitals with modern aesthetics, state-of-the-art tech, and a people-first culture. Online and mobile booking, telehealth, kiosk check-in, and digital records make the client experience seamless. Each hospital is designed to be visually beautiful, stress-free, and fear-free, with separate cat and dog experiences.
Modern Animal | Los Angeles, CA
Modern Animal's mission is to better the lives of animals by building a better place for everyone who loves them. Beautiful clinic layouts, a proprietary EMR system, 24/7 virtual care, and a membership model that eliminates exam fees for $129/pet/year. No ringing phones. Cold brew at the door.
OneVet | Charlotte, NC
Built to make pet parenting easy and joyful. OneVet offers a membership model, comprehensive 24/7 care, beautiful online client portals, and digital tools that give their team modern access to information and direct channels to be heard.
PAZ Veterinary | Austin, TX
Started as a mobile veterinary service, PAZ has grown into 4 welcoming clinics offering everything from Chinese herbals and acupuncture to laser therapy and advanced surgery. They adapt deeply to meet the vast needs of their clients and their pets.
Small Door Veterinary | New York City, NY
Membership-based veterinary care designed with human standards that are better for pets, pet parents, and veterinarians. Exceptional care, 24/7 telemedicine, and transparent pricing, delivered with hospitality in spaces designed by animal experts to be stress-free. A Public Benefit Corp. and Certified B Corp.
Veterinary Emergency Group (VEG) | Nationwide
Open 24/7 including holidays across nearly 30 locations. VEG has invested heavily in culture and people because when their team is happy, healthy, and supported, they are more present and empathetic with clients. Robust CE, externship, and training opportunities make VEG the standard in emergency medicine.