Heather Lee, DVM, DABVP, is one of two board-certified ABVP DVMs working the ER night shift at North Dallas Veterinary Emergency and Specialty Hospital (NDVESH). NDVESH opened in spring 2023, and Rally has been a core part of the practice almost from the start. For all new hires, it's added into training and expectations from day one.
How has Rally changed your practice day-to-day?
When they first onboarded, the Hound team sent a welcome package with physical "boop" stickers, and they've become a badge of honor at NDVESH.
By end of shift, you'll see the digital boops following close behind in the shout-outs and accolades.
Heather tries to boop at the end of every shift, celebrating her team's accomplishments, including the teammates she doesn't always get to work alongside.
Has Rally caused any positive behavior changes in the hospital staff?
No matter the communication style of the staff member, whether they enjoy public celebration or prefer something more intimate, it's created a common communication circle.
Surprisingly, some of the quietest staff members are the most active boopers.
What are some magic moments you've had on Rally?
Heather came from a background where leadership didn't check in on employee wellness, or if they did, there was minimal follow-through.
A few months ago, she went through a rough patch. Difficult clients, cases that didn't go the way she hoped despite her best efforts. When she logged into Rally that day, a wellness check-in came up. Her first instinct was "10/10, everything's fine." Then she reflected, and was honest.
She went to work the next day not expecting anything. But her leadership team pulled her aside.
She had never had an employer do something like that. The trust it built was immediate.
Advice for other hospitals
If you're doing that, you'll find success like NDVESH's team has.